Helpful information
Frequently Asked Questions
Clear answers about appointments, mobile service, therapists, preparation, and policies.
What should I expect during my first massage?
Your first session begins with a brief assessment of your health history, areas of concern, and goals. Your therapist then tailors the massage to your needs, with professional draping for comfort and privacy.
How long is a typical session?
Sessions range from 60 to 120 minutes depending on your needs. A 90-minute first visit allows time for a thorough assessment and focused treatment.
Do you offer mobile services?
Yes. Our therapists can come to your home, office, or preferred location with the massage table, linens, and supplies needed for the session.
Are your therapists certified?
RootRoute therapists are licensed and certified massage professionals with training in therapeutic techniques, anatomy, client safety, and injury prevention.
Do you provide care for veterans?
Yes. Veteran wellness services use a respectful, choice-centered approach focused on comfort, mobility, stress, and each client’s individual goals.
What areas do you serve?
Mobile service coverage depends on therapist availability and travel distance. Contact us with your location to confirm current availability.
How do I book an appointment?
Use the online booking page to choose your service, therapist, date, time, pressure preference, location, and payment option.
What is your cancellation policy?
Please provide at least 24 hours notice when cancelling or rescheduling. Late cancellations may be subject to a fee; contact us as soon as plans change.
How do I prepare for a mobile appointment?
Choose a quiet area with enough room for the massage table, keep pets secure, and share parking or entry instructions before your therapist arrives.